Privacy Policy

Effective Date: March 28, 2026

This Privacy Policy explains how information about you is collected, used, and disclosed by Juana Zavala LLC (collectively, "Juana Zavala LLC," "we," "us," or "our") when you use our website, landing pages, social media lead forms, or other services (collectively, "Services"), or when you otherwise interact with us. Please read this Privacy Policy carefully and ensure that you understand it before you start to use our Services.

By accessing and using the Services, you acknowledge that you have read and understood the content of this Privacy Policy. We reserve the right to update this Privacy Policy from time to time. If we make changes, we will revise the effective date at the top of this Privacy Policy.

INFORMATION YOU PROVIDE TO US THROUGH THE SERVICES

We collect information you provide directly to us through our website, landing pages, and lead forms on Facebook and Instagram (Meta). The types of information we may collect include:

- First and Last Name

- Phone Number

- Email Address

- Whether you are located in the Las Vegas area

- Your real estate interests (buying, selling, home estimate, etc.)

- Any other information you choose to provide

INFORMATION WE COLLECT AUTOMATICALLY WHEN YOU USE THE SERVICES

We collect your information through the following channels:

- Website & Landing Pages: When you fill out a contact form on our website or landing pages to inquire about our real estate services.

- Facebook & Instagram Lead Forms: When you submit your information through lead generation forms on our Facebook or Instagram advertisements (Meta platforms).

- Direct Communication: When you contact us directly by phone, email, or text message.

INFORMATION WE COLLECT FROM OTHER SOURCES

We use HighLevel as our customer relationship management (CRM) and messaging platform to manage leads, store contact information, and communicate with clients. Your information is stored securely within the HighLevel platform and is used solely for the purposes described in this policy.

USE OF INFORMATION

We may use information about you to:

Respond to your inquiries, schedule meetings and property tours, and communicate with you about properties and services that may be of interest to you. This includes sending you text messages and emails related to your real estate needs, such as appointment reminders, property updates, and follow-up communications. We also use your information to provide customer support and to improve the overall experience we offer our clients.

SHARING OF INFORMATION

Juana Zavala, LLC does not sell, rent, or trade your personal information to any third party for marketing or promotional purposes. The only circumstances in which we may share your information are with trusted service providers who help us operate our business, such as our CRM platform, and only to the extent necessary to provide our services to you. We may also share information if required by law, such as in response to a court order or subpoena, or to protect the rights, property, and safety of Juana Zavala LLC or others.

If you enter into a contract with us for real estate services, any information you share during that business relationship will be used solely to fulfill our obligations under that agreement.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

TEXT MESSAGING

By providing your phone number and opting in through our website, landing pages, or Facebook and Instagram lead forms, you consent to receive text messages (SMS/MMS) from Juana Zavala LLC. These messages may include appointment confirmations and reminders, property listing updates, responses to your inquiries, and general communications related to your real estate needs.

Message frequency may vary. Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP to any message. Reply HELP for assistance. Your consent to receive text messages is not a condition of purchasing any goods or services.

Juana Zavala LLC may use artificial intelligence (AI) technology to assist in generating and sending text message communications. These AI-assisted messages may include responses to your inquiries, appointment reminders, follow-up messages, and other communications related to your real estate needs. All AI-generated messages are sent on behalf of and under the supervision of Juana Zavala LLC. Your information is not shared with any AI service provider for marketing or promotional purposes and is used solely to facilitate communications related to your real estate inquiry.

Your opt-in to receive text messages from Juana Zavala LLC is not shared with any third party for any purpose. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services.

WEBSITE TRACKING AND ADVERTISING

When you visit our website or landing pages, we may automatically collect certain technical information, such as your browser type, pages viewed, time spent on our site, IP address, and device information. We may use cookies and similar tracking technologies, including the Facebook Pixel, to improve our services and to deliver relevant advertisements to potential clients through Facebook and Instagram. For more information about how Meta handles data, you can visit Meta's Privacy Policy.

MARKETING

Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing and to provide you with promotional update communications by email about our products/services. You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional electronic communications to you, or by contacting us using the contact details set out at in the Your Choices and Your Rights sections of this Privacy Policy.

SECURITY

We take reasonable steps, including physical, technical and organizational measures, to protect your personal information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. Unfortunately, transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information submitted to us.

Your personal information will be retained by Juana Zavala, LLC for the duration of your account and may be retained for a period after this time as necessary and relevant to our legitimate interests, our terms of agreement with you and in accordance with applicable legal obligations. This may include retention necessary to meet our tax reporting requirements as well as time required to enforce the relevant terms of agreement or to identify, issue or resolve legal proceedings.

We may retain a record of your stated objection to the processing of your data, including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.

YOUR CHOICES

You have the right to request access to the personal information we hold about you, to request corrections to any inaccurate information, and to request that we delete your information entirely. If you wish to opt out of text messages, simply reply STOP to any message, and you will receive a one-time confirmation that you have been removed. To opt out of marketing emails, click the "unsubscribe" link at the bottom of any email you receive from us. You can also email us at [email protected]

EXTERNAL LINKS

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies before providing any personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at:

Phone: 725-425-7949

Email: [email protected]